退款政策

14-Day Returns & Exchanges Guarantee

To enhance your shopping experience, you may request a return, exchange, or refund within 14 days of receiving your order (calculated from the “Delivered/Received” date shown in the tracking record).

Eligibility (Items Must Be Brand New)

Returned items must meet all of the following conditions to be accepted:

• Brand new and unused: not worn/used, with no obvious wear, stains, or odor

• All included items intact: accessories, hangtags, shoebox, and packaging are complete

• No alterations: not modified, disassembled, or returned in a non-original condition

Cases That May Affect Acceptance

The following may result in your request being declined:

• Worn/used items, obvious wear, or washed/cleaned

• Missing tags/accessories, severely damaged shoebox, or incomplete packaging

• Altered items, disassembled items, or returns not in original condition

• Forged information/documents or suspected return-item swapping

How to Apply (Self-Service Return)

1. Submit your request within 14 days via our return request form: [Return Request Link]

2. Once approved, we will provide return instructions and the return address.

3. After we receive and inspect the returned item, we will prioritize processing your exchange or refund.

Reminder: Please package the item securely before shipping and follow the provided instructions. If the return is lost or damaged due to not following the instructions, it may affect the refund timeline.

Refund Method & Processing Time

• Refunds will be issued to the original payment method (actual posting time depends on your bank/payment provider).

• If the returned item does not meet the return requirements, we will contact you to confirm the next steps.

Wrong Item / Wrong Size Shipped

If the issue is due to our fulfillment error (wrong item/size), please contact customer service or submit a return request within 14 days of receiving your order. We will prioritize an exchange or refund.

Authenticity Disputes (Authenticity Promise)

If you have concerns about authenticity, please contact customer service or submit a request—we will guide you through the process.
For authenticity disputes, to ensure fairness and objectivity, we will rely on a written result issued by a third-party professional authentication institution recognized by us.
If a third-party written result confirms the item is not authentic, we will provide a full refund (including the item price)and cover reasonable related costs (with receipts).
For details, please refer to: Authenticity Promise｜Authentication & Genuine Guarantee

Statutory Rights

This policy does not affect your statutory rights under applicable law.