Our Buyer Promise

Our mission is to help you shop with confidence. If we make a mistake during fulfillment or authentication (e.g., shipping the wrong size, or if there is a dispute regarding an authentication decision), we will support you immediately and handle the matter properly.
We follow a strict quality-control process. Authentication is a professional assessment based on the information and experience available at the time.

Pre-shipment Quality Check

Every item undergoes a rigorous, multi-step inspection before shipping (steps may vary by style/batch) to ensure all shipping details are clear and consistent.

14-Day Returns & Exchanges

To enhance your shopping experience, you may request a return or exchange within 14 days of receiving your order (items must be brand new and unused, with all accessories/packaging complete).
Once we receive the returned item and complete inspection, we will prioritize assisting you with an exchange or refund.

If You Have Any Concerns

If you have concerns about size, condition, or authenticity, you’re welcome to submit a request or contact our customer service team—we will prioritize your case.
For authenticity disputes, to ensure fairness and objectivity, we will rely on a written result issued by a third-party professional authentication institution that both parties agree to, or that we recognize.
(We only accept verifiable written authentication results that include the institution’s information and the basis for the conclusion.)

For Fairness to Both Parties (Cases Not Covered)

The following situations may affect eligibility for returns/exchanges or coverage:

• Worn/used items, obvious wear, or washed/cleaned

• Missing tags/accessories, severely damaged shoebox, or incomplete packaging

• Altered items, disassembled items, or returns not in original condition

• Forged authentication reports or suspected return-item swapping

Friendly Reminder

We are a product supplier and retailer, not the brand’s official store. The above promise does not affect your statutory rights under applicable law.

Q1: What if the wrong size/item is shipped?

We will prioritize helping you with an exchange or return so you can receive the correct item as soon as possible.

Q2: Do you offer returns?

To enhance your shopping experience, you may request a return or exchange within 14 days of receiving your order (items must be brand new and unused, with all accessories/packaging complete). Once we receive the returned item and complete inspection, we will prioritize assisting you with an exchange or refund.